Help & Support
1
What is After the Altar
After the Altar is a specialist bridal care service dedicated to wedding dress cleaning, preservation, restoration, and post‑wedding garment care. We combine couture‑level expertise with gentle processes best suited to your dress to protect your gown for generations.
2
How do you clean wedding dresses?
Every gown is assessed individually. We examine the fabric, construction, embellishments, and stains before creating a customised treatment plan. The cleaning is generally by hand, however some fabrics require other specialised cleaning methods.
At After the Altar we have the team, expertise and equipment to provide the most suitable solution for the clenaing of your precious weddign gown.
3
How long does the cleaning process take?
Most gowns take 4–6 weeks, depending on fabric type, detailing, and the level of staining. Heavily beaded or couture gowns may require additional time.
The time of year will also affect our lead times. We’ll provide a personalised timeline after your assessment.
4
Can you remove stains like dirt, wine, makeup, or fake tan?
In most cases, yes. Our specialists treat stains individually using targeted techniques.
While we achieve excellent results, stain removal depends on the fabric and how long the stain has been present.
5
Can I mail my dress to you?
Absolutely, just give us a call or send an email and we will send you one of our specialised postage kits.
Alternatively, we have a network of Partners who work with us to transfer your dress to us. Refer to our Partners page for more information.
6
Is my dress insured while in your care?
Your dress is handled under strict security and care protocols. While in our possession, it is covered by our service protection policy.